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If you observe the problem again, please redo steps 1 through 3 and then continue with step 5. Please ensure that you do not delete the file nlclient_cnx.xml.Ĭheck if you still face the error. Go to the appropriate path depending on the OS you have on your local machine, for XP: C:\Documents and Settings\Application Data\Neolane\NL_5 and for Windows 7/10: C:\Users\Windows User Name\AppData\Roaming\Neolane\NL_5.ĭelete all files and subfolders inside this folder except nlclient_cnx.xml.
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Then restart your computer, and then reinstall Neolane.Īlso, in the past all the issues related to this error were resolved by following the below mentioned steps: Delete the following key: Computer\HKEY_LOCAL_MACHINE\Software\Neolane.A new window opens saying, “Do you want the following program to make changes to this computer” then say Yes.In Start menu type regedit in the section Search programs and files.Use the windows registry editor ( regedit) to remove the key Computer\HKEY_LOCAL_MACHINE\Software\Neolane. Then restart the console to if that is successful.Delete all the xml files except nlclient_cnx.xml and delete the nlclient sub-folder.Open the folder C:\Users\Windows Username\AppData\Roaming\Neolane\NL_5.Please follow the below steps to clear out the hard cache: If above does not work, then try below approaches: Right-click the setup file and select Run as Administrator, just to make sure it tries to use full admin rights. Post upgrading the Windows version, an error occurs related to the registry key looks similar to error message: Unable to find HKEY_LOCAL_MACHINE\SOFTWARE\Neolane|NL_5\nlclient\īelow are some steps that you can follow to resolve this error: Registry error after installing new client console Description
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